Shipping Information
Everything you need to know about our shipping policies and delivery options
Shipping Options & Rates
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | $9.99 |
| Express Shipping | 2-3 business days | $19.99 |
| Overnight Shipping | 1 business day | $39.99 |
| Free Standard Shipping | 5-7 business days | Free on orders $75+ |
🌟 Free Shipping Promotion
Enjoy FREE standard shipping on all orders over $75! This offer applies to all destinations within the United States. International customers can also benefit from reduced shipping rates on qualifying orders.
Processing & Delivery Information
Processing Time
- Standard orders: 1-2 business days
- Custom orders: 3-5 business days
- Pre-orders: Processing begins on release date
- Orders placed after 2 PM EST ship the next business day
Delivery Areas
- All 50 US States
- Washington D.C.
- Puerto Rico
- US Virgin Islands
- International shipping available
International Shipping
We proudly ship our star-studded sneakers worldwide! International shipping rates and delivery times vary by destination:
Canada & Mexico
- Delivery: 7-14 business days
- Standard Rate: $24.99
- Express Rate: $44.99
Europe & Asia
- Delivery: 10-21 business days
- Standard Rate: $34.99
- Express Rate: $64.99
Important: International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our shipping rates.
Order Tracking
Stay updated on your star-worthy purchase:
- Receive tracking information via email once your order ships
- Track your package using the provided tracking number
- Monitor delivery status through our website or carrier's website
- Get delivery notifications when your package arrives
Special Circumstances
Holiday Shipping
During peak seasons (Black Friday through New Year), processing and delivery times may be extended by 1-3 additional business days. We recommend ordering early for holiday gifting.
Weather Delays
Severe weather conditions may cause shipping delays. We'll keep you informed of any significant delays affecting your order and work with carriers to ensure safe delivery.
Delivery Issues
If you experience any delivery problems:
- Lost Package: Contact us within 30 days - we'll investigate and provide a replacement or refund
- Damaged Package: Take photos and contact us immediately for assistance
- Wrong Address: Address changes can only be made before shipment
- Failed Delivery: Contact the carrier first, then reach out to us if unresolved
Questions About Your Shipment?
Our customer service team is here to help!
Email: [email protected]
Phone: +1-212-555-0198
Monday-Friday: 9:00 AM - 8:00 PM EST
Saturday-Sunday: 10:00 AM - 6:00 PM EST